A few minutes of thinking practice

Before you see the answer, make the call.

What matters here is the reason behind your choice. Keep it short. There is more than one defensible decision.

1. Decide2. Reconsider3. Take it forward

Monday’s launch is your call.

You lead a team rolling out a new customer service process. The pilot reduced average handling time. Your sponsor wants a full launch on Monday.

The pilot team was experienced. One customer group was not included. You have a summary of results, but no breakdown by customer type. Delaying means explaining why a successful pilot is not enough.

What would you do with the information available?

Write a sentence in your own words before seeing the next piece of evidence.

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Find an idea in the writing

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